FREQUENTLY ASKED QUESTIONS

Q. What is the Drakes Supermarkets Instant Win Promotion about?
Spend $30 or more including a specially marked product in a single transaction at any participating Drakes Supermarkets between 27/4/2022 and 7/6/2022 to qualify. Customers who make purchases via the myDrakes app will be eligible to receive TWO prizes, or retain your receipt and fill in the registration form to receive ONE prize.
Q: How long does the promotion run for?
  • Purchase Period Opens: 12:01am (ACST) 27/04/2022
  • Purchase Period Ends: 11:59pm (ACST) 07/06/2022
  • Registration Period Ends: 11:59 pm (ACST) on 21/06/2022 (no registrations will be accepted after this time)
  • Redemption Period Ends: 11:59 pm (ACST) on 21/06/2023 (no redemptions will be accepted after this time)
Q: What is on offer?
Up to $100 million in experience prizes worth up to $50 each including Zoo & Aquarium, Adrenaline, Watersport, Sports, Leisure, Theme Park and Movie vouchers.
Q: Who can enter?
This Promotion is only open to Australian residents. Entrants under 18 years old must have parental/guardian approval to enter and further, the parent/guardian of the entrant must read and consent to all Terms and Conditions for an entry to be valid.
Q: How many times can I enter?
One (1) entry is permitted for each unique code (generated through the myDrakes app or printed on your physical receipt), with a maximum of five (5) entries per day per entrant.
Q: How can I enter the promotion?
Entrants can enter the Promotion in two ways:
  • 1.
  • Via the myDrakes app: scan your myDrakes ID QR code at the checkout when making a qualifying purchase instore, and a coupon with the Promotion details will be stored in the "coupons" section of the app. When ready to enter, follow the instructions from the coupon by entering your details to complete the registration form as prompted to reveal two (2) randomly allocated prizes.
  • 2.
  • Directly via the Promotional website: after making a qualifying purchase, retain your physical receipt containing your unique code and a QR code. These can be found at the bottom of your receipt. The unique code is printed below the barcode. When ready to enter, scan the QR code by using your device or visit www.drakesinstantwin.com.au, enter your details to complete the registration form as prompted to reveal one (1) randomly allocated prize. Entrants must keep the original copy of their receipt as proof of purchase.
Q: How do I download the myDrakes app?
  • 1. Search for "myDrakes" in the Apple App store or Google Play store
  • 2. Download the myDrakes app
  • 3. Enter your details
  • 4. Scan at the register each time you shop!
Q: How do I know if I have won?
After submitting a valid registration, a randomly allocated prize will be revealed and a registration confirmation email with a Reward Access Code and the prize details will be sent to your registered email within 2 business days.
Q: I have won, what do I do now?
All Reward Access Codes received via the registration confirmation email will be valid for use to redeem your prize(s) for 12 months or by 11:59pm (ASCT) on 21/06/2023 whichever is sooner.
Q: It's been 2 business days and I didn't receive an email with my Reward Access Code, what do I do?
Please check your spam or junk email folders for an email from contact@drakesinstantwin.com.au.

Alternatively, you may call the Promotion Helpline for assistance on 1800 577 412 between 9:30am - 5:00pm (Sydney Time) or email contact@drakesinstantwin.com.au during the Promotional Period (inclusive) Monday to Friday excluding Public Holidays in NSW.
Q: I've received a Reward Access Code how do I redeem my prize?
To redeem your prize, visit www.drakesinstantwin.com.au, complete the redemption form including your Reward Access Code and click 'REDEEM' to submit. If required, please follow the prompts to select a location and your preferred experience venue from the drop down lists. Don't forget, the experience venue you choose could be in a location you're planning to visit for holidays before your Reward Voucher expires on 30/06/2023.

A redemption confirmation email including the venue information, your Reward Voucher and details on how to use your Voucher will be sent to your registered email within 2 business days.
Q: How long is my Reward Voucher valid for?
All Movie Vouchers are only valid for 48 hours from when the voucher is issued. We suggest you only redeem your Movie Voucher when you are ready to book/attend a movie. Other Reward Vouchers will be valid until 30/06/2023.
Q: It's been 2 business days and I didn't receive an email with my Reward Voucher, what do I do?
Please check your spam or junk email folders for an email from contact@drakesinstantwin.com.au.

Alternatively, you may call the Promotion Helpline for assistance on 1800 577 412 between 9:30am - 5:00pm (Sydney Time) or email contact@drakesinstantwin.com.au during the Promotional Period (inclusive) Monday to Friday excluding Public Holidays in NSW.
Q: Do I need to keep my receipt(s)?
You must keep your physical receipt(s) for all prizes as you may be required to provide an image of your valid receipt(s) for verification purposes. This image needs to be a photo (.jpg or .png) or document (.pdf). The image needs to clearly show the date of purchase, products purchased, store name and the unique code.
Q: Where can I find out more about this offer?
Visit the promotional website or email contact@drakesinstantwin.com.au or refer to the full Terms and Conditions.
Q: There are no experience venues near me, what do I do?
Please contact our Promotional Helpline team for assistance at contact@drakesinstantwin.com.au.
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Q: Who do I contact if I have a general inquiry about Drakes Supermarkets?
If you have a non-promotional related inquiry, please contact Drakes Supermarkets customer service team on 1300 372 537.